[email protected]. A new beginning for HESED

The digitalization of social services is seen by some professionals as the future of social work. And there is nothing paradoxical about that. Traditionally, helping professionals are associated with building personal and community potential through personal contact, emotional exchange, and empathy. Without neglecting these key features, the digital future of social services is linked to (see Impact of digitalisation on social services):

• The automation or reduction of administrative processes allows staff to increase their productivity and to dedicate more time to care-related tasks.
• Digital technologies can achieve savings by reducing the need for more costly and intensive care, detecting fraud more effectively and ensuring that scarce resources are allocated more efficiently (for example, blockchain technology can help in the delivery and management of benefits).
• Digital technologies can contribute to an increased sense of safety for users and have enabled older people to continue living in their own homes for longer. 
• Training of staff and users in the use of digital technologies is important, particularly in cases where care cannot be provided face to face or when there are sudden spikes in demand for health and social care services.

[email protected] gave us the opportunity to touch the digital future of social services. With the training of the team on the rules of GDPR and the use of the customer data storage system, we have completed the project activities. There is a long way to go ahead.